In the United States

Below are some resources available to help employees managaer adult care needs throughout the country.


E4 Health provides employee caregivers with an opportunity to speak with an adult care specialist over the telephone. This complimentary service is available to all Emory employees. These professionally trained specialists can help you:

  1. Identify presenting problems and locate local and national resources to you manage the care of loved one.
  2. Provide basic education and insight to topics such as dementia, aging in place, assisted living, nursing care, Hospice, financing long term care, end of life issues and common health concerns of the elderly.
  3. Locate support groups and other professionals that may be helpful to you as a caregiver (including adult law attorneys, professional geriatric care managers, home health care and companion providers, etc).
  4. Offer you practical tips that can help you identify characteristics of quality care providers.

To speak with an adult care specialist, contact e4Health at (800) 537-2153 or by email.

Emory's Senior Care Management Program provided by LifeCare


Emory’s Senior Care Management Program, provides much needed support and expertise to those caring for aging parents, adults with special needs or ill spouses/partners. The program provides free access nationwide to Senior Care Managers (SCMs). The benefit period runs from November 1 to October 31st.


A Senior Care Manager is a social worker or nurse who is trained in assessment (in-home or telephonic), care planning, and care management of adults with special needs, ill spouse/partner and older adults: physical, mental, social, legal, and financial needs. These professionals typically hold the following credentials:


  •   a baccalaureate, masters or Ph.D. degree with at least one degree held in a field related to care

      management, i.e. counseling, nursing, mental health, social work, psychology or gerontology


  •   Is primarily engaged in the direct practice, administration or supervision of client-centered services to

      special needs adults, the elderly and their families


  •   Has two years of supervised experience in the field of gerontology following the completion of the  



  •   Are licensed by the state in which they practice


  •   Have professional liability insurance


The employer sponsored benefit provides up to six (6) SCM hours per year at no cost to you, and can be applied to the following services:


  •   In-home assessments: A SCM provides a thorough assessment of the care recipient’s elder’s home and

      activities of daily living and delivers a detailed care plan.


  •   Facility reviews: A SCM visits and tours selected care facilities to evaluate and report on the

      environment, care, staffing, and overall level of quality.


  •   Post-hospitalization assessments: A SCM visits the hospital prior to the care recipient’s discharge to    

      evaluate her/his condition and needs. In many cases, the PCM also will evaluate the home or facility

      where the care recipient will be going.


  •   Ongoing care coordination: A SCM provides a variety of services including coordination of medical

      services, bill paying, appointment coordination, setting up community services, etc.


With each of these services, SCMs provide detailed reports that are delivered to you by mail within 10 business days after completion of the assessment. With your consent, these care reports can be shared with LifeCare specialists who will help you understand the issues and connect you with your Resource and Referral provider (BrownRichards & Associates) to locate any additional resources and services outlined in the care plan.


To learn more about Emory’s Senior Care Management Program, call 1-866-338-5271 or TTY 1-800-833-6885. LifeCare Specialists are available to help you 24/7.


You may also learn more about the SCM program through the WorkLife Library found in PeopleSoft under WorkLife programs.

National Area Agencies on Aging (N4A)

N4A provides the leading voice on aging services in America. They provide a network of home and community based services, advocacy, training, and technical assistance to help find resources for aging adults in the United States. The national office can assist in locating local offices in areas outside the Atlanta region and elsewhere throughout the United States.