Does my aging loved one need care management? How can Emory's Senior Care Management benefit help me?

By: Mary Ellen Nessmith, MPA

April, 2017


Emory University provides an exceptional benefit for university employees who find themselves caring for an adult loved one.  This benefit is the Senior Care Management benefit through the Emory Caregiver Support Program.  What is a Senior Care Manager? How can you use this benefit? Is this a service your family needs?  Has it been helpful to other Emory University employees? Here are some answers to questions about the Senior Care Management program and insight on how you could benefit from it.

What is Senior Care Management? 

A Senior Care Manager is a health and human services specialist who acts as a guide and advocate for families who are caring for aging, sick, or chronically ill adults or adults with special needs.  The Senior Care Manager is educated and experienced in any of several fields related to care management, including, but not limited to nursing, gerontology, social work, or psychology, with a specialized focus on issues related to aging and elder care.  Senior Care Managers are able to address a broad range of issues related to the well-being of their client. They also have extensive knowledge about the costs, quality, and availability of resources in their communities.

How does the benefit work?

The benefit will provide support and expertise to those caring for aging parents, adults with special needs, or ill spouses/partners.  Emory’s Senior Care Management (SCM) is provided by LifeCare, Inc.  As an Emory University employee, you are entitled to up to six (6) hours of free in-person services per year. 


What is offered through this service? 

Senior Care Management or SCM can be used in several ways to help caregivers and their family members, but has been most frequently enlisted to help with home assessments. A home assessment is when a Care Manager provides a thorough assessment of the care recipient’s home and activities of daily living.  He or she will deliver a detailed care plan. Additional ways that SCM can be used include: facility reviews (Assisted Livings or Nursing Homes), post-hospitalization assessments or ongoing coordination with coordinating medical services, bill paying or appointment coordination.  Every caregiving situation is unique as are their needs and the recommendations made by the SCM. 


Can I use this benefit outside of Georgia?
Yes. In over 40% of university cases this year, the care recipient has resided out of state. LifeCare provides professional care management nation-wide.

What are Emory University employees saying?
“LifeCare was superb to work with--so compassionate, patient, and helpful. We were equally pleased with the representative who visited our parents, and the report she gave us. This benefit has been a lifesaver for our family, and we are so grateful to Emory for offering it and grateful to LifeCare for administering the benefit so well.”


“The service you provide is very helpful in terms of information and your follow up process is outstanding. Thanks for all your help.”


“My representative was awesome. It saved me a lot of research time. Thanks so much!”


“I am pleased and thankful this service was available to aid me in care decisions for my mother.
A load has been lifted because I did not know what options she had or how to find the best care for her. I have already told my co-workers and family members about this benefit. Thank-you again.”


To learn more about Emory’s Senior Care Management Program, call 1-866-338-5271 or TTY 1-800-833-6885. LifeCare Specialists are available to help you 24/7.


For more information about the Senior Care Management Program or the Emory Caregiver Support Program, contact Mary Ellen Nessmith at (404)-727-4177.


Check out our LifeCare video:  Helen Meets LifeCare!