Emory Implements Professional Care Management for University Employees

Written by:Audrey Adelson, MSW, WLCP

October 18 , 2013


The Emory Caregiver Support Program is pleased to announce a new employer-sponsored benefit available to all Emory University employees. As an enhancement to existing programming and another example of best practice, the benefit will provide much needed support and expertise to those caring for aging parents, adults with special needs, or ill spouses/partners. Professional Care Management (PCM) will be provided by LifeCare, Inc. The new benefit provides up to six (6) PCM hours per year at no cost to the employee and it can be used nationwide. The benefit period will run from November 1 to October 31st.


A Professional Care Manager is a social worker or nurse who is trained in assessment (in-home or telephonic), care planning, and care management of adults with special needs, ill spouse/partner and older adults: physical, mental, social, legal, and financial needs. These professionals typically hold the following credentials:


  • a baccalaureate, masters or Ph.D. degree with at least one degree held in a field related to care

    management, i.e. counseling, nursing, mental health, social work, psychology or gerontology


  • Is primarily engaged in the direct practice, administration or supervision of client-centered services to

    special needs adults, the elderly and their families


  • Has two years of supervised experience in the field of gerontology following the completion of the



  • Are licensed by the state in which they practice


  • Have professional liability insurance


The new employer sponsored benefit can be applied to the following services:


  • In-home assessments: A PCM provides a thorough assessment of the care recipient’s elder’s home and

    activities of daily living and delivers a detailed care plan.


  • Facility reviews: A PCM visits and tours selected care facilities to evaluate and report on the

    environment, care, staffing, and overall level of quality.


  • Post-hospitalization assessments: A PCM visits the hospital prior to the care recipient’s discharge to

    evaluate her/his condition and needs. In many cases, the PCM also will evaluate the home or facility

    where the care recipient will be going.


  • Ongoing care coordination: A PCM provides a variety of services including coordination of medical

    services, bill paying, appointment coordination, setting up community services, etc.


With each of these services, PCMs provide detailed reports that are delivered to the employee by mail within 10 business days after completion of the assessment. With consent, these care plans can be shared with LifeCare specialists who will help employee caregivers understand the issues involved and enable them to manage their caregiving responsibilities more effectively.


If additional referrals are necessary beyond those included in the care plan, a referral may be made to Emory’s Resource and Referral provider, BrownRichards & Associates.


In addition, some PCMs may offer a discounted rate. Employees are encouraged to check with the individual PCM for details, should they want to purchase hours beyond the six provided by Emory.


To learn more about Emory’s Professional Care Management Program provided by LifeCare, the Emory WorkLife Resource Center will be hosting a workshop to provide an overview of the new benefit and how it can be used to support employee caregivers at the university. Michael Pace, a representative from LifeCare will be onsite to share information about the PCM program and answer questions. The workshop will be recorded and posted afterwards on the WorkLife website.


Introducing Emory’s Professional Care Management Program
November 7, 2013
12-1:30 PM
Goizueta Business School – Boynton Auditorium


Register now to attend this workshop. Seating is limited and will fill quickly.

Contact Audrey Adelson at (404) 727-1261 if you have questions about the new PCM program or the upcoming workshop.